Renter's Guide
Simplify Your Move

Resident Benefits Program

From application to move-out, we’ve simplified every step of your rental journey for a stress-free experience. Rest easy knowing you are renting with Tampa Bay's top property management company! Our Resident Benefits Package is required with each property we manage and is charged as additional rent of $59 each month, providing a host of time and money-saving perks, including:

RESIDENT REWARDS

Rent Day is now Rewards Day. With Piñata’s Resident Rewards program, you’ll earn points that can be redeemed for gift cards, entries to prize drawings, and substantial savings just for signing up. Pay rent on time to earn Piñata Points, redeemable for discounts and virtual gift cards in the Piñata Marketplace via the mobile app or their website.

CREDIT REPORTING

Every month, we report your rent payment to all three major credit bureaus: Experian, TransUnion, and Equifax. This ensures that no matter where someone checks your score, they’ll get a score with your rent payments included. The boost people see from this varies, but typically renters see a 20-40 point increase in the first year of reporting. Some residents have seen gains of 100 points!

Higher credit scores and history lead to:
- Lower interest rates
- Easier loan approval
- Better mortgage rates
- Reduced auto insurance premiums
- Lower security deposits when renting

You must pay your rent on time (on or before the first of each month) for your rent to be reported as on-time to the credit bureaus.

IDENTITY PROTECTION

Every tenant listed on the lease who is 18+ will be enrolled in Aura, which uses IBM’s Watson AI to proactively keep your data safe, and alert you if there are any data breaches or suspicious activity. You’ll also get $1 million in coverage in the event of lost funds due to identity theft.

Aura's Basic Protection Plan includes:
- $1M Identity Theft Insurance backed by AIG
- 24/7 Customer Care
- White Glove Fraud Resolution Service
- Unemployment & Tax Fraud Resolution

Identity Theft Protection
- Privacy Assistant
- Digital Vault
- Dark Web Monitoring for Personal Info, IDs, & Accounts
- SSN & Identity Authentication Alerts
- Safety Checklist
- Gamertag Monitoring

Privacy & Device Protection
- Password Manager
- Automated Password Change
- Email Alias
- Safe Web Browsing
- Privacy Protection Report
- IP Address Monitoring
- Online Safety Scan

AIR FILTER DELIVERY

Keep your HVAC system running efficiently with monthly air filter deliveries. This service ensures your indoor air quality is top-notch and helps prevent the inconvenience and liability associated with repairs due to clogged filters. Regular filter replacement can also reduce your energy costs by up to 15%, saving you money every month!

MOVE-IN CONCIERGE

Our move-in concierge service simplifies your transition by handling all utility and service connections for you, including water, gas, electric, internet, and more. Instead of making multiple calls and searches for providers, we streamline everything into one efficient process, ensuring you get the best rates. It’s like having a hotel concierge for your services and utilities.

MAINTENANCE COORDINATION AND SUPPORT

Maintaining your home should be hassle-free, and with our Maintenance Coordination & Support, it is. For routine maintenance requests, you can easily communicate with our team through our user-friendly maintenance portal. Whether it’s a simple repair or a scheduled service, our portal connects you directly with our trusted vendors, ensuring timely and professional assistance. And for those unexpected situations, our Emergency On-Call Maintenance Team is available to handle urgent repairs, giving you peace of mind day or night.

ONLINE PORTAL AND AUTOMATIC PAYMENTS

Manage your rental experience conveniently with our online portal. Set up automatic rent payments, submit maintenance requests, and access important documents from anywhere, at any time.

ONE-TIME FEE FORGIVENESS

Life can be unpredictable. If a rent payment is late, our one-time Fee Forgiveness will cover the cost of one late fee OR one NSF fee (not both) during your lease term.

DIGITAL MOVE-IN AND MOVE-OUT INSPECTIONS

Simplify your move-in and move-out process with our digital inspection reports. These reports document the condition of your home, protecting your security deposit and ensuring a smooth transition.

TENANT EXCHANGE PROGRAM

Sometimes plans change. Our Tenant Exchange Program is designed to help you navigate those changes smoothly. If you need to move out before your lease ends, your Property Manager will work with you to find a new tenant to take over your lease*. Once a qualified replacement is secured and moves in, you’re free from your lease obligations, making it easier to adapt to life’s unexpected turns.

*Tenant Exchange may not be available on all homes. Tenant is responsible for confirming availability with property manager. Fees may apply.

ROUTINE PREVENTATIVE MAINTENANCE

Stay ahead of potential issues with regular preventative maintenance checks. These inspections help identify and address minor problems before they turn into major repairs. Plus, our monthly maintenance emails pro-actively remind you about required maintenance items, ensuring your home remains in top condition.

LOCKOUT SERVICE

Locked out of your home? Don’t worry. Our package includes one-time lockout assistance to help you regain access to your home without additional fees.

HOME BUYING ASSISTANCE

When you’re ready to transition from renting to owning, our home buying assistance service provides you with the resources and guidance you need to make informed decisions and find your dream home. Ask us about our WinWinWin program today!

MOVE-OUT COURTESY INSPECTION

We want to give 100% of your security deposit back! We offer a complimentary on-site review prior to move-out to answer any questions you may have about cleaning or repairs so that you can make corrections before your lease expires.

VERIFICATION OF RENT

Many companies charge separately for a Verification of Rent process to be completed for future landlords. We’ll complete one standard verification form at no charge.

RENTERS INSURANCE: PROTECTING AGAINST THE UNEXPECTED

Renters insurance is a crucial layer of protection for you and your belongings, but how you choose to be covered is entirely up to you. At Eaton Realty, we offer an easy, all-inclusive insurance option as part of our Resident Benefits Package for those who prefer a hassle-free experience. However, if you already have coverage or wish to select your own provider, you have the flexibility to do so as long as your policy meets our coverage requirements. The choice is yours—whether you opt in for convenience or bring your own policy, we’ve got you covered.

OPT-IN FOR CONVENIENCE

For an additional monthly fee, you can opt into our renters insurance program, which offers robust coverage without the hassle of shopping around. Our program includes:

$100,000 in Personal Liability Coverage: Protects you if someone is injured on your property or if you accidentally cause damage to the rental property.
$100,000 in Property Damage Coverage: Covers accidental damage you might cause to the property, giving you peace of mind during your tenancy.
$25,000 in Dog Bite Coverage: If you have a registered pet, this coverage protects you from liability in case of an incident involving your dog.
$10,000 Contents Coverage: Safeguard your personal belongings, such as furniture, electronics, and clothing, against theft, fire, and other covered perils.

The cost for this coverage is $11.95 per month, starting from the effective date of your lease and continuing throughout your lease term.

For specific coverage inclusions and limitations, click here to view the full policy documents.

TENANT PROVIDED INSURANCE

If you already have a preferred insurance provider, or if you want to shop around for coverage, that's an option! Here’s how you can meet our insurance requirements with your own policy:

Find a policy from an A-rated insurance carrier.
At least $100,000 in property damage and personal liability coverage.
Add Eaton Realty as an Additional Insured
Your insurance provider will send proof of coverage to the address below and, once received, we will end future charges and remove coverage from your lease.
Eaton Realty's address must be listed with your insurance company as: P.O. Box 660121 Dallas, TX 75266
If your insurance company allows for an email address, add [email protected] for renewal processing.

Initial policies are not accepted via email. They must be mailed to the P.O. Box above, or uploaded using this form.

If you will be bringing your own policy, confirm that it meets all of the requirements above. If your coverage lapses at any time, you will be automatically enrolled in our program and charged a $50 reinstatement fee.

Renters Insurance Program is provided by Second Nature Insurance Services, LLC (NPN 20224621). Any policies placed under this program are placed by the preferred insurance partner-broker of Second Nature’s Insurance Services, LLC. Master Policy is subject to change prior to enrollment. Please review your policy documents for the full terms and conditions. For questions or claims related to your Renters Insurance Program, please contact [email protected].